Two cybersecurity vulnerabilities in Microsoft's Azure Health Bot Service were discovered by a team of researchers, which could have led to access to sensitive health data. A new report shared with ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

If you don’t understand the customer journey, you may as well be selling blind. Luckily, chatbots are helping brands gain a deeper understanding of the customer journey — and take better control of it ...

From the column: "You angrily hang up on one customer-service bot and teach them a lesson by calling their competitor — only to encounter an equally annoying customer-service bot." ...

Tenable discovered two security vulnerabilities in Microsoft's Azure Health Bot service. The first vulnerability, found in the "Data Connections" feature, allowed unauthorized access to resources.

Multiple privilege escalation issues in Microsoft Azure's cloud-based Health Bot service opened the platform to server-side request forgery (SSRF) and could have allowed access to cross-tenant ...

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...